Privacy Policy

Right of Withdrawal

The consumer has the right to withdraw from the contract within 14 days from the delivery of the ordered product to himself or to the person / organization at the address specified as the Delivery Address.

In order to use the right of withdrawal, the Seller must be notified by the contact form, e-mail or telephone specified on the website www.masaliko.com and the products must not be within the scope of the Products for which the Right of Withdrawal cannot be exercised. The seller has the right not to accept returns without notification.

The consumer or the third person is obliged to send the invoice, delivery note, certificate, insurance forms, product box, packaging and all other documents and materials sent to him in full with the product return to the Seller. The VAT and other legal obligations, if any, of the products whose original invoices are not sent will not be refunded. During the delivery of the return, the responsibility for any deterioration, damage or any other kind of depreciating situation that occurs in the documents and materials sent with the product and the product due to the reasons arising from the courier companies or the Consumer performing the return transaction belongs to the Consumer who performs the return.

The product price is returned to the Consumer within 14 days following the receipt of these documents.

Products that the Right of Withdrawal Cannot Be Used

The consumer cannot use his / her right of withdrawal for the products that are produced in accordance with the special requests and demands of the consumer or that are customized by making changes or additions.

The products are delivered to an address other than Turkey Customs Area for the recipient to declare the result of an overseas delivery address is outside the scope return.

In accordance with Article 15 of the Regulation on Distance Contracts, there is no right of withdrawal (cancellation and return right) depending on the legal conditions, as the ring size is tailored to the individual in the ring orders. However, special ring orders for masaliko.com, cancellations and refunds are made with a 5% deduction. However, there is no right of withdrawal for wedding rings with inscriptions.

Upon the request of the BUYER, when the production is made in a color different from the metal color offered on the website, or in special orders other than the ring size range, necklace and bracelet length offered on the website, in the wedding rings written in the inscription, or the product ordered to the BUYER. After delivery, when transactions such as ring size, necklace, bracelet size and model are made in line with the BUYER's request, these products specially produced in line with the customer's special requests and perfumes with gelatin are included in the scope of products for which the right of withdrawal cannot be exercised.